Information about us
www.sponsume.com is a site operated by Sponsume.com Limited (“We”). We are registered in England and Wales under company number 06968334 and have our registered office at 73 Westwick Gardens, London W14 0BS.
We are a limited company.
Accessing our site
Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.
From time to time, we may restrict access to some parts of our site, or our entire site, to users who have registered with us.
You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms, and that they comply with them.
You may use our site only for lawful purposes. You may not use our site:
• In any way that breaches any applicable local, national or international law or regulation.
• In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
• For the purpose of harming or attempting to harm minors in any way.
• To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards (see below).
• To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
• To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
You also agree:
• Not to access without authority, interfere with, damage or disrupt:
o any part of our site;
o any equipment or network on which our site is stored;
o any software used in the provision of our site; or
o any equipment or network or software owned or used by any third party.
Voucher sales and purchases
Sponsume provides a platform for organisations to sell vouchers and customers to purchase vouchers. We are not responsible for the validity of the voucher or the service or product provided when the voucher is redeemed. Each voucher constitutes an agreement between the issuer and the customer and is subject to its own terms and conditions. Vouchers are delivered electronically immediately after their online purchase.
Due to Singapore's restrictions on individual fundraising, our services (voucher sales and purchases) are not available to Singapore residents.
If you are contracting as a project backer, you may cancel a Contract at any time within seven working days, beginning on the day after you received the Voucher (provided that you have not exchanged the Voucher for the goods and services in that time). In this case, you will receive a full refund of the price paid for the voucher in accordance with our refunds policy.
To cancel a Contract, you must inform us in writing. We shall cancel your voucher and you must also destroy any voucher held electronically or in printed form. This provision does not affect your statutory rights.
When you redeem a voucher by making an order from an issuer, you will have a new contract with the issuer which will be subject to its own terms and conditions and your consumer rights will apply to that agreement between you and the issuer.
Price and payment
The price of any voucher will be as quoted on our site from time to time, except in cases of obvious error. These prices include VAT.
If there is an obvious pricing error in relation to the voucher which could have reasonably been recognised by you as a mis-pricing then we have the right to cancel any voucher and issue you a refund in respect of the same.
Payment for all Products may be made by PayPal.
Sponsume charges a 5% fee on the funds collected by each campaign.
In addition, PayPal transaction fees apply.
Cheque payments sent by post are subject to a 9% processing fee.
No fees are charged when a campaign fails to meet its minimum funding target.
[Prior to October 10th 2013 10.27am UK time only: Sponsume charged a 4% fee on the money raised when the project's funding target was met. When the funding target was not met, Sponsume charged a 9% fee.]
Our refunds policy
If we are providing a refund:
Because you have cancelled the Contract between us in accordance with this Agreement and within the seven-day cooling-off period, we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation. In this case, we will refund the price of the voucher in full.
For any other reason at our discretion we will notify you of such refund via e-mail within a reasonable period of time.
We will usually process the refund due to you as soon as possible.
We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
Any project submitted will be reviewed by us before it goes live on the site. Sponsume reserves the right to reject any project without giving reasons to you. All projects must conform with our terms and conditions, in particular our acceptable use policy and content standards, both at the submission stage and thereafter, and must supply us with the information requested at registration or thereafter. Sponsume cannot be used to sell credit vouchers or equity or other ownership interests in projects or companies.
If a listed project breaches our standards, we reserve the right to delist the project and return the funds held on behalf of the project to the Sponsors.
Any funds released by us to a project must only be applied to the furtherance of that project in accordance with the details given in the listing. Misuse of project funds released by us may result in civil and criminal penalties.
In the interest of transparency, projects generally remain published on the site after their deadline. However, we reserve the right to unpublish a project before or after its deadline.
Other Interactive services
Where we do provide any interactive service, we will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical).
We will do our best to assess any possible risks for users (and in particular, for children) from third parties when they use any interactive service provided on our site, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on our site, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not.
The use of any of our interactive services by a minor is subject to the consent of their parent or guardian. We advise parents who permit their children to use an interactive service that it is important that they communicate with their children about their safety online, as moderation is not foolproof. Minors who are using any interactive service should be made aware of the potential risks to them.
Where we do moderate an interactive service, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise.
These content standards apply to any and all material which you contribute to our site (contributions), and to any interactive services associated with it.
You must comply with the spirit of the following standards as well as the letter. These standards apply to each part of any contribution as well as to its whole.
• Be accurate (where they state facts).
• Be genuinely held (where they state opinions).
• Comply with applicable law in the UK and in any country from which they are posted.
• Contributions must not:
• Contain any material which is defamatory of any person.
• Contain any material which is obscene, offensive, hateful or inflammatory.
• Promote sexually explicit material.
• Promote violence.
• Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
• Infringe any copyright, database right or trade mark of any other person.
• Be likely to deceive any person.
• Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
• Promote any illegal activity.
• Be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety.
• Be likely to harass, upset, embarrass, alarm or annoy any other person.
• Be used to impersonate any person, or to misrepresent your identity or affiliation with any person.
• Give the impression that they emanate from us, if this is not the case.
• Advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.
We reserve the right to remove any content which breaches or may breach the standards set out above in our sole opinion.
Intellectual property rights
If you want to share the content on our site with your friends we are happy for you to do so, but please use the sharing tools provided.
You are permitted to print and download extracts from the Website for your own use on the following basis:
• no documents or related graphics on the Website are modified in any way;
• no graphics on the Website are used separately from the corresponding text; and
• our copyright and trade mark notices and this permission notice appear in all copies.
Unless otherwise stated, the copyright and other intellectual property rights in all material on the Website (including without limitation photographs and graphical images) are owned by us or our licensors. However, project creators own the material (including photographs, videos, and graphical images) they upload onto their project page. For the purposes of this legal notice, any use of extracts from the Website other than in accordance with these Terms and Conditions for any purpose is prohibited. If you breach any of the terms in this legal notice, your permission to use the Website automatically terminates and you must immediately destroy any downloaded or printed extracts from the Website.
Subject to these Terms and Conditions, no part of the Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.
Any rights not expressly granted in these terms are reserved.
Reliance on information posted
Commentary and other materials posted on our site are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents.
Our site changes constantly
Our site automatically updates constantly. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.
The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:
All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites
linked to it and any materials posted on it, including, without limitation any liability for:
• loss of income or revenue;
• loss of business;
• loss of profits or contracts;
• loss of anticipated savings;
• loss of data;
• loss of goodwill;
• wasted management or office time; and
• for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.
Information about you and your visits to our site
Uploading material to our site
Whenever you upload material to our site, or make contact with other users of our site, you must comply with the content standards set out above. You warrant that any such contribution does comply with those standards, and you indemnify us for any breach of that warranty.
Any material you upload to our site will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any such material for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.
We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of our site.
We have the right to remove any material or posting you make on our site if, in our opinion, such material does not comply with the content standards set out above.
Viruses, hacking and other offences
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.
By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.
Links from our site
Sponsume.com has no control over and does not host third party content or services. Similarly, we cannot control links to other websites or other Internet resources. These resources, content and services are provided to you “as is” to facilitate your web browsing.
As such, you acknowledge that we may not be held liable with respect to third party resources, content or services and you undertake to directly and exclusively contact the appropriate third party with any claim or request you may have. We may not be held liable with respect to the content, advertisements, products, services or any other data or information available on or from those external sites or sources. Furthermore, you understand that we may not be held liable for any damages or loss arising from or connected with the use of or the reliance on the contents, goods, or services available on those external sites or sources.
Suspension and termination
We will determine, in our discretion, whether there has been a breach of these terms and conditions through your use of our site. When a breach of these terms has occurred, we may take such action as we deem appropriate which may result in our taking all or any of the following actions:
• Immediate, temporary or permanent withdrawal of your right to use our site.
• Immediate, temporary or permanent removal of any posting or material uploaded by you to our site.
• Issue of a warning to you.
• Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
• Further legal action against you.
• Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.
We exclude liability for actions taken in response to breaches of these terms and conditions. The responses described above are not limited, and we may take any other action we reasonably deem appropriate.
If you believe any content posted by another user is in breach of these terms or in any other way infringes your rights, you can send us a formal notice (a “Moderation Notice”):
A Moderation Notice should be sent either:
By Post: to our current registered office, marked for the attention of “The Legal Department”; or
By Email: to firstname.lastname@example.org
The Moderation Notice should include details of:
• the date, time and listing of the comment(s)/content concerned;
• the action that you wish us to take in respect of the comment(s)/content; and
• the basis on which the action requested is requested (e.g. alleging it to be defamatory, abusive or otherwise in breach of these terms).
On receipt of the Moderation Notice, we shall, in most circumstances:
- immediately suspend the comment(s)/content concerned;
- commence an investigation into it/them; and
contact the user(s) concerned:
- with a copy of your Moderation Notice;
- giving them an opportunity to make representations to us in connection with their comment(s)/content and any points you made in your Moderation Notice; and
- requesting that they respond to us within 21 days.
If we do not receive a response from the user(s) within 21 days, we will permanently delete the relevant comment(s)/content.
Once we have received a response from the user(s), we will take a decision within 21 days on whether to reinstate the comment(s)/content, permanently delete it/them or keep it/them suspended pending further investigation.
Once we have taken our decision, we will notify you and the user(s) concerned as soon as possible. When notifying you of the decision, we will attach a copy of the user(s)’ representations (if any), redacted to protect their identity.
For the purposes of openness and fairness, we will send copies of all relevant correspondence addressed to it to all parties, again redacted where appropriate to protect the user(s)’ identity.
Thank you for visiting our site.